This is a short list of our most frequently asked questions. For more information about our products, please check our Shop. Or if you need to get in touch with us, please go to our Contact Us page.

How do I get an item from Jozee?
You can get our items using the website of course, our social media channels. Or if you are in Cairo, you might as well visit us at our boutique in 6A Ismail Mohamed Street, Zamalek – please check our working hours in the following question. All items on display at the Jozee Boutique are offered for sale. While we try to avail each design in all sizes, due to the handmade nature of the ethnic line, this may not be possible at all times.
What is your working schedule for visits to your location?
If you are in Cairo and would like to visit us at our location, you'll be able to find us on:
  • Mondays to Thursdays and Saturdays from 12:00 pm - 09:00 pm (GMT+2)
  • Fridays from 12:00 pm - 09:00 pm (GMT+2)
  • Sundays are off
How do I pay you?
You can pay on delivery, if you are anywhere in Egypt. Cash On Delivery service shall not be possible for orders exceeding the amount of EGP 2000. Or with credit card payment through our partner bank. Please check our Payment Policy page for more info.
How do I know my size?
To determine your size, please check our Size Chart page. In there, you'll find the information to help you choose your size for these outfits.If you find that you're in-between sizes, no problem. You have the option of taking your measurements. Directions on how to do this are found in the same "Size chart" section. You can also email us the code of the item you are interested in and will get back to you within the same day to help you decide which size to choose.
Can you do a custom order of a particular clothing item?
If a specific piece is out of stock or not available in your size it can be re-created for you as a special order, however, please note that while we can guarantee the same design for most pieces, we cannot guarantee the same colors or embroidery as these are artistic pieces that the artists themselves create. This also ensures that your piece will be perfectly unique.
How long does it take to ship the item?
Egypt residents: Orders made on Sundays to Thursdays before 3:00 pm (GMT+2) will be delivered throughout a period of 48 hours. Orders made after 3:00 pm (GMT+2) will be handled the following day. Non Egypt residents (when international shipping is availed): Same rules regarding the orders, except for the delivery time. Usually, we ship it out to you within 4-5 days for items available in stock. Items not available in stock it usually takes from 6-7 days to reproduce based on the availability of the material (loom made) or the embroidery as explained in the previous section, you can always email us for an inquiry about a specific item.If an item is not available we will make a note that we are restocking or the only pieces available are the ones specified on the photo. Note: Weekend in Egypt is on Fridays and Saturdays 🙂
Do you ship worldwide?
Yes, we do 🙂